According to data published in late 2022, over 12,000 serious mental health compensation claims were lodged in the past 12 months.
These claims had a median payout of over $50,000 and an average work time lost of 30.7 weeks.
They are enormous numbers with over $600 million in payments, and over 7,000 years of labour lost to mental health risks in the workplace.
Customer-facing roles are well-known as a hot spot for mental health and psychosocial risks, and with new WH&S laws rolling out Nationally, employers are now more liable than ever for mitigating risks.
Today's workplace demand can pose mental health risks to your employees.
Changes to safety legislation means that employers must now ensure they manage psychosocial risks in their workplace in accordance with new regulations.
Our approach can help you mitigate your risks, and empower your teams and leaders to identify, manage and reduce risk of harm.
Customer Service and Contact Centres are the frontline for most organisations and research highlights that recruitment and retention are increasing challenges for Contact Centre Leaders due to lack of suitable candidates, perceptions of Contact Centre work and a competitive recruitment landscape.
Combine this with increasing customer expectations, long wait times and timed breaks and you have a melting pot of issues. We can help you improve mental health and wellbeing at work.
If you are feeling the pinch caused by labour market challenges, how you maximise the capability of your existing workforce, or new hires, is critical to your success. In addition, complying with new Safety Legislation is now mandatory.
If you could improve your results and service outcomes, and mitigate Psychosocial Risks by leveraging the intrinsic strengths of your people, what would that be worth? This program is a high-value, cost-effective approach to deliver immediate benefits.
The Gallup CliftonStrengths® solution is a globally recognized approach to mapping and leveraging each person's individual strengths. It has been used in a variety of high-performance team environments and for the first time, is ready to deliver outcomes for the Customer Contact industry.
This unique program combines world class research, insights, assessments and tools into a practical, usable framework Contact Centre staff can use to improve personal effectiveness and improve results. You will see improved mental health and wellbeing at work.
During this course, your people will increase Self-Awareness, learn how to identify their individual strengths and blind spots, and how to apply them to become more effective in their role.
• Discover individual talents using the CliftonStrengths® assessment
• Learn how to apply your greatest talents to achieve individual and team goals, gaining insights that will change the way you and your team function, as well as identify and mitigate mental health risks and psychosocial risks.
This program has been developed by one of Australia’s best credentialed Contact Centre leaders – Michael Clark and delivered by Australia’s leading CliftonStrengths® Trainer, Deon Rademeyer.
It's time to invest in improving mental health and wellbeing at work.
We offer an obligation-free initial discussion, so why not book a 30-minute virtual meeting now and find out how this program can help you improve performance and improve mental health and wellbeing at work.
This coaching program focusses on Contact Centres and Customer Service and can be offered to teams across the organisation.
CXTT Consulting
Sydney, New South Wales, Australia
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